235 Cộng Hòa, Tân Bình, HCMC

IT help desk

39

Quận 1, HCMC

nhận hồ sơ đến 1 Tháng 12, 2017

6 - 8 triệu đồng/tháng

Ho Chi Minh

Mô Tả Công Việc

- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

Yêu cầu công việc

- Proven experience as a help desk technician or other customer support role
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Good understanding of computer systems, mobile devices and other tech products

Why will you love work here

Lương: 6 - 8 triệu đồng /tháng